Shipping Policy

Ciclo Essentials Private Limited · Last updated: 29 October 2026

Order processing

Orders are dispatched within 24–48 hours of payment confirmation on business days (Monday–Saturday, excluding public holidays). Orders placed before 2 PM have the best chance of same-day dispatch. If your order is delayed for any reason — a stock check, a payment hold — we'll tell you proactively on WhatsApp or by phone before you have to ask.

Delivery timelines

Destination	Estimated delivery (after dispatch)
Metro cities (Delhi NCR, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, Pune)	2–4 business days
Rest of India	4–7 business days
Remote / North-East / J&K pin codes	7–10 business days

Timelines are estimates, not guarantees — weather, courier disruptions and regional events can add days. Your tracking link always shows the live status.

Shipping charges

• Free shipping on all orders for a limited time.

Couriers and tracking

We ship pan-India through leading logistics partners (Delhivery, Bluedart, DTDC, Ekart and others, routed via our shipping platform). When your order is dispatched you receive the AWB tracking number by email and SMS. Track any shipment anytime at Track Your Order, from your account's order history, or by messaging us on WhatsApp at +91 80586 88888.

Cash on Delivery

Cash on Delivery is available on orders up to ₹5,000. COD orders may require confirmation on WhatsApp before dispatch. Prepaid options — UPI, credit/debit cards, net banking and wallets — are always available via our secure payment gateway.

GST invoice

Every order ships with a GST-compliant tax invoice with HSN codes. Business buyers: add your GSTIN at checkout to claim input tax credit.

Damaged in transit

Please record a short unboxing video for high-value orders — it makes claims instant.

If your parcel arrives damaged, tampered with, or items are missing: 1. Do not discard the packaging. 2. Report it within 48 hours of delivery on WhatsApp (+91 80586 88888) or email team@cicloessentials.com with photos/video. 3. Once verified, we send a free replacement. If we can't replace the item because it's out of stock, we refund it in full. See our Refund & Returns Policy.

If a parcel arrives visibly crushed or open, you may refuse delivery; it returns to us at no cost to you.

Incorrect address / failed delivery

Please double-check your address and phone number at checkout. If a shipment is returned to us (RTO) because of an incomplete address or repeated failed delivery attempts, we'll contact you to re-ship; a re-shipping charge may apply. Address changes are possible only before dispatch — message us immediately if you spot an error.

Serviceability and international orders

We currently ship within India only. A small number of pin codes are unserviceable by our courier partners; if yours is one, we'll contact you with alternatives or a full refund.

Questions

WhatsApp: +91 80586 88888 · Email: team@cicloessentials.com