Refund & Returns Policy

Ciclo Essentials Private Limited · Last updated: 29 October 2026

We sell precision bicycle components, and most problems after purchase are about fit. We'd much rather help you choose the right part before you order: message us on WhatsApp (+91 80586 88888), add your bike in My Garage to see which parts fit, or read our Buying Guide.

The short version

All sales are final, except in these cases:

What happened	What you get
We can't supply your item (out of stock after you ordered)	Full refund, or an alternative if you prefer
We shipped the wrong item by our mistake	Full refund including shipping, or the correct item if you prefer. We collect the wrong item free
Your parcel arrived damaged in transit, or an item is missing	Free replacement. Full refund if we can't replace it
The product has a manufacturing defect	Repair or replacement under the manufacturer's warranty. We handle the claim for you
You cancel before we dispatch	Full refund

We don't offer refunds, returns or exchanges for change of mind, for ordering the wrong size or a part that doesn't fit your bike, or for items that have been installed or used.

1. Out of stock after you order

Stock can occasionally sell out between your order and our dispatch. If that happens, we'll contact you by WhatsApp, phone or email within 1 business day and you choose:

• a full refund of the item's price (and of shipping, if nothing else in your order is being shipped), or
• a comparable alternative, with any price difference charged or refunded, or
• waiting for restock, if we have a confirmed date.

If we don't hear back from you within 3 days, we refund the item automatically.

2. Wrong item shipped by our mistake

If you receive a product that is different from what you ordered (a different model, size, speed or colour from your order confirmation):

1. Tell us within 48 hours of delivery on WhatsApp +91 80586 88888 or at team@cicloessentials.com, with your order number and photos of the item and its packaging label.
2. Keep the item unused, uninstalled and in its original packaging.
3. We arrange a free reverse pickup, or reimburse your courier cost where pickup isn't available.
4. Once the item reaches us and we confirm the error, you get a full refund including shipping, or we send the correct item free if you prefer.

This doesn't apply if the item matches your order but isn't what you wanted, for example if you ordered the wrong size or a part that doesn't suit your bike.

3. Damaged in transit or missing items

If the parcel arrives visibly crushed or opened, you may refuse delivery and it comes back to us at no cost to you. If you notice damage or a missing item after opening, tell us within 48 hours of delivery with photos (an unboxing video helps). We send a free replacement. If we can't replace it because it's out of stock, we refund it in full.

4. Manufacturing defects and warranty

Every product is sourced through authorised channels and carries the manufacturer's India warranty where offered. If a product develops a manufacturing defect, contact us: we raise the claim with the brand's authorised distributor and keep you updated. The outcome (repair, replacement or credit) follows the manufacturer's warranty terms. Warranty doesn't cover crash damage, improper installation, modification or normal wear.

5. Cancellations

• Before dispatch: cancel any time by WhatsApp or email for a full refund.
• After dispatch: orders can't be cancelled. If you refuse a delivery that isn't damaged, it isn't eligible for a refund.

6. What's not refundable

• Change of mind, or no longer needing the item
• Wrong size, wrong model or incompatible parts ordered by you
• Items that have been installed, fitted, cut, ridden or used
• Opened consumables: chains, cassettes, bar tape, cables and housing, sealant, lubricants, tyres and tubes
• Special-order and pre-order items brought in for you
• Gift cards

7. How refunds are paid

• Prepaid orders (UPI, card, net banking, wallet): refunded to your original payment method within 5–7 business days of approval. Your bank may take a few more days to show it.
• Cash on delivery orders: refunded to your bank account or UPI ID, which we'll ask you to share.
• You'll get a confirmation on WhatsApp or email when the refund is issued.

8. Dealer and trade orders

Orders placed on dealer terms follow this same policy.

9. Contact and grievances

WhatsApp: +91 80586 88888 · Email: sales@cicloessentials.com Ciclo Essentials Private Limited, 55-A, Sahakar Marg, Lal Kothi Scheme, Lalkothi, Jaipur, Rajasthan 302005 · GSTIN 08AAJCC0369E1ZR

Grievance Officer: Rakshit Binaykiya · team@cicloessentials.com · We acknowledge complaints within 48 hours and resolve them within one month.

This policy doesn't affect your rights under the Consumer Protection Act, 2019.